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jaycee

Bibliobimbo

If there was a Reader's Anonymous, my family would probably have shunted me off into rehab already.

Defusing Angry People: Practical Tools for Handling Bullying, Threats, and Violence

Defusing Angry People: Practical Tools for Handling Bullying, Threats, and Violence - Kevin Fauteux Two thoughts:Very useful for people in public serviceANDhe uses the word "pernicious" a lot. A LOT.